All in-stock items are shipped within 24 to 48 hours from date of purchase. Orders placed on Friday will be processed and shipped the following Monday. We offer free domestic delivery anywhere in USA (including Alaska and Hawaii). The delivery time is between 15 and 39 business days - please allow this time to expect your delivery.
Is it possible to receive my item(s) within 5 days? Yes it is, however this depends on the product ordered and the location for delivery. We do our best to get your package prepared and shipped out as quickly as possible usually within 24 hours of payment notification nevertheless, we advise that you allow 1-3 days period as processing time. Also, we occasionally experience days with very high volume of orders especially during holidays. Therefore, please allow up to 10 days for delivery of standard shipping during Christmas season.
After placing your order, an email will be sent to you as verification that your order went through. After your order has been shipped, we will email you again with a shipping confirmation and tracking number. Our location for shipping is: P. O Box 1111 Loma Linda, California US 92354.
What are the payment methods available for me? After selecting the items you want, there is a large group of payment choices available to you. We accept Visa, Master Card, America Express, Discover, JCB, Diners Club and Apple Pay card payments.
NOTE Paypal account is NOT required for making purchases when using credit card. In addition to all major credit cards, we also accept instant bank transfers, existing funds, and eCheck payments from Paypal account holders. Orders paid for via eCheck will be held until we receive notification from Paypal that funds have been cleared. Usually it takes 4-10 days to clear.
The delivery time for international shipments is typically 4-5 days, but can take up to 7-10 days depending upon location. A $20 fee will be charged on all international orders. We have a network of international warehouses to help expedite your delivery and utilize local postal systems and couriers for door-to-door service.
If you receive damaged or incorrect merchandise please do not hesitate to inform us within SEVEN days of your package receipt. We will be glad to correct the problem immediately. As a business that is 100% committed to quality product delivery, we are encouraged by positive reviews and feedback from our happy customers and will do more to retain that goodwill. Your business & satisfaction is extremely important to us! We double check your order for accuracy and we carefully wrap and pack everything to ensure safe transit.
At the moment, if the return is due to shipping damage or mistake on our part we will send you a prepaid shipping label and replace the item at no charge, however, if the return is through no fault of ours you will be responsible for the return shipping and we will charge a 15% restocking fee which will be deducted from the refund.